Refund & Cancellation Policy

1. Overview

Rezume offers digital subscription services (Pro and Elite plans). Because our services are delivered instantly upon payment, we offer a limited refund window as described below. Please read this policy carefully before making a purchase.

2. Eligibility for Refund

You are eligible for a full refund if:

• You request a refund within 2 days (48 hours) of your original payment date
• You have not used the paid features (AI tailoring, template downloads) more than a reasonable trial amount
• Your request is submitted via email to support@rezume.work with your registered email address and payment reference

Refund requests submitted after the 2-day window will not be eligible, except in exceptional circumstances at our sole discretion.

3. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• The 2-day refund window has elapsed
• The plan has been used to generate more than 3 AI-tailored resumes during the billing period
• The refund request cannot be matched to a valid payment record
• The account was suspended for violation of our Terms & Conditions

4. How to Request a Refund

To request a refund, email us at support@rezume.work with the subject line "Refund Request" and include:

• Your registered email address
• Your Razorpay payment ID or order ID (found in your payment confirmation email)
• The reason for your refund request

We will acknowledge your request within 24 hours and process eligible refunds within 2 working days of approval.

5. Refund Processing Timeline

Once a refund is approved:

• Razorpay processing: 1–2 working days
• Credit to your bank account / card: 3–5 additional working days
• Total timeline: 5–7 working days from approval

Refunds are credited to the original payment method used at the time of purchase. We are unable to process refunds to a different account or payment method.

6. Cancellation

You may cancel your subscription at any time by contacting us at support@rezume.work. Upon cancellation:

• Your subscription will not renew at the next billing cycle
• You retain access to paid features until the end of the current billing period
• Cancellation does not automatically trigger a refund — refund eligibility is governed by Section 2 above

7. Contact Us

For any refund or cancellation queries, reach us at:

• Email: support@rezume.work
• Phone: +91 85275 32909
• Address: 117, LaxmiVihar, New Delhi – 110043, India
• Support hours: Monday – Friday, 10 AM – 6 PM IST